Getting it to you.

Dispatch

Orders placed before 2pm on a working day are picked the same day. Anything later goes out the next working day. You get a dispatch email with tracking the moment it leaves us — if that email has not arrived, the order has not shipped.

Delivery estimates

• Standard, domestic — 3 to 5 working days after dispatch.
• Express, domestic — 1 to 2 working days after dispatch.
• International — 7 to 14 working days, depending on the destination and its customs.

These are estimates from the carrier, not promises we control. Peak weeks and customs both add time, and we would rather say that than quote a date we cannot keep.

Duties and import taxes

International prices do not include duties or import taxes. Those are set and charged by the destination country, collected by the carrier on delivery, and are not something we can pay on your behalf or estimate reliably. Worth checking your own country’s threshold before ordering.

Tracking, and when it stops moving

Tracking updates when the carrier scans the parcel, which is not always daily — a couple of quiet days mid-route is normal. If nothing has moved for five working days, email us the order number and we will chase it.

Wrong address

If the address is wrong and the order has not shipped, we can change it. Once it is with the carrier we cannot, and it will come back to us before it can go out again.

Last updated 9 September 2026.